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Frequently Asked Questions

Q: What do all the acronyms stand for?


A: Commonly used acronyms:

  • AD&D: Accidental Death & Dismemberment
  • EAP: Employee Assistance Program
  • LTD: Long-Term Disability
  • STD: Short-Term Disability
  • VAD&D: Voluntary Accidental Death & Dismemberment
  • VGL: Voluntary Group Life
  • VGLT: Voluntary Group Term Life

Q: How do I add a new employee to the bill?


A: The employee needs to finish the life section of the health application. To enroll a new employee for basic Life, Short-Term and Long-Term Disability use the:

To enroll a new employee for Voluntary Group Life coverage use the:

Q: How can I change my beneficiary?


A: Use the form that applies to you:

Insured Employees

Individual Policies

Q: When should I notify LML of salary changes?


A: As soon as there is a change, otherwise, annually.

Individual Employee Changes
You may use:

When changes are received, they are changed on the next month’s billing.

Group Changes
A census may be e-mailed to us as a Microsoft Excel document. When changes are received, they are changed on the next month’s billing unless an effective date is noted. Remember to include the following information:

  • Policy Number
  • Name
  • Gender
  • Date of birth
  • Occupation
  • Salary

Q: How do I add Dependent Life coverage?


A: Eligible dependents may be added within 31 days of acquisition using:

If notified after 31 days of acquisition each dependent will require an:

Q: How do I terminate Dependent Life coverage?


A: Send us a written statement with date and signature or use the:

Q: How can I change an employee’s name and address?


A: Send us a written statement with date and signature or use the:

Q: Where do I make class changes?


A: Send us a written statement with date and signature or use the:

Q: How do I make Changes to my VGL policy?


A: Send us a written statement with date and signature or use the:

Q: The brochure, form or application isn’t opening correctly


A: Make sure you have downloaded and installed the latest free version of: